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network support engineer

  • IT
  • Nottingham
  • £50000.00 - £55000.00 per annum
  • Permanent
  • Full Time
  • 386466-A
  • 13 Sep 2017
  1. Jobs in Nottinghamshire from Spring Technology
  2. Spring Technology
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Network Support Engineer

Spring Technology are currently working in partnership with a market leading service provider to recruit an experienced Network Support Engineer (3rd line) based in Northampton!

The Company
You will be working for a market leading organisation that is recognised as one of Britain's Top Employers. There is fantastic career progression available across the business and a highly competitive remuneration package available.

The Role/Responsibilities

Technical 80%
*Fault Management - In depth Call and incident Management - Customer facing
*Escalations - Ensure the right technical level input is provided for all assigned escalations
*Mentoring - Provide mentoring to 2nd line analysts to ensure an increase in technical skills
*Service Integration - Provide technical leadership in the implementation/take on of new customers and services
*Service Design - Support the Operational and Design Architects to provide a customer design that meets customer requirements
*Changes - Manage and implement all Non Standard and Standard Technical requests
*Pro Active - Provide technical leadership in all proactive tasks, identifying gaps and providing solutions that meet customer expectations
Administration 20%
*Documentation - It is critical for all customer documentation to be kept 100% up to date.
*Participate in team and sector meetings
*Utilise the business tool suite to manage day to day tasks
*Ensure accurate completion of all incident records and associated paperwork
*Updating - the call management system as required
*Reporting - Assist with SLA reporting when required
*Security - Adhere to customer Security Policies
*Worksheets - Update accurately worksheets and system pricing tools as documented

The Requirements
*Must be able to undertake SC clearance
*Relevant technical qualifications such as
oCCNP R&S/Security or relevant experience (Highly desired)
oSolid understanding of Data Centre deployments (desired)
oFirewall Technologies (Cisco ASA, Juniper)
oCheckpoint - CCSA/CCSE
oUnderstanding of proxy technologies (Ideally Bluecoat)
oLoad balancers (Citrix Netscalers, F5, Cisco ACEs,).
oAuthentication technologies (Ideally Cisco TACACS and/or RSA)
*Experience in a 3rd Line Support capacity, with demonstrable experience of resolving incidents for multiple customers
*A broad technical knowledge of Cisco Technologies, Juniper (LAN/WAN) and a good overall understanding of Firewalls.
*Good understanding of IT Networks infrastructure
*Ability to work on own initiative, address and resolve problems in a pressurised environment.
*Ability to resolve incidents in the Network environment used by the customer
*Technical knowledge of Cisco, Juniper, firewalls
*Relevant technical qualifications, i.e. CCNP networks
*Experience of working in a NOC environment.
*Good understanding of ITIL

Apply now for immediate consideration.

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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